At WayssLinkSolo, we strive to provide top-quality cleaning services and ensure our customers are completely satisfied. Our Refund Policy outlines the conditions under which refunds may be issued. Please read this policy carefully.
Satisfaction Guarantee
We are committed to delivering excellent cleaning services. If you are not satisfied with our service, please contact us within 24 hours of the service date. We will make every effort to address your concerns and rectify any issues.
Refund Conditions
Refunds may be issued under the following conditions:
Service Not Provided: If we are unable to provide the scheduled cleaning service due to unforeseen circumstances or if we cancel the service, you are entitled to a full refund.
Unsatisfactory Service: If you are not satisfied with the quality of our cleaning service and have contacted us within 24 hours, we will first attempt to re-clean the area at no additional cost. If you are still not satisfied after the re-clean, we may offer a partial or full refund at our discretion.
Cancellation by Client: If you cancel the service at least 24 hours before the scheduled time, you are entitled to a full refund. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee, and refunds will be issued at our discretion.
Non-Refundable Situations
Refunds will not be issued under the following circumstances:
Late Cancellations: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee, and no refund will be provided.
Inaccessibility: If our cleaning team cannot access your property at the scheduled time due to locked doors, restricted entry, or any other reason beyond our control, no refund will be provided.
Special Requests: Services requested outside the scope of our standard offerings that were completed as specified will not be refunded.
Refund Process
To request a refund, please contact us.
Include your name, contact information, service date, and a detailed explanation of the issue. We will review your request and respond within 7 business days.
If a refund is approved, it will be processed within 14 business days, and the amount will be credited back to the original method of payment.
Changes to Refund Policy
WayssLinkSolo reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all services booked after the posting date. We encourage you to review this policy periodically.
Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at:
Address: 100 Peachtree Rd NE, Atlanta, GA 30303
Phone: +1 404-320-4641
Email: [email protected]
Thank you for choosing WayssLinkSolo. We value your business and are dedicated to providing you with exceptional cleaning services.